Some of the most intimidating and difficult projects are those that are totally dependent on human attention for success. It is much easier to change a dial on a machine than rely on people to read and enter data accurately. Some may look at these types of projects and say there is no control. Therefore, no attempt is made to improve the process.
Recently, two companies have embarked on data entry errors with great success. In the world of healthcare, if a patient information is not recorded correctly, insurance reimbursement is delayed.
When employees were asked to begin data collection, there was an immediate reduction in errors. This is always an indication that the process can be controlled with attention to detail. So, how do we encourage that attention to detail?
It is easy to take the negative approach with disciplinary action. Adding resources to check work is expensive. An alternative is to take a positive spin. How about a pizza party or a group outing for low defects? Make a contest out of it and provide a small gift card for the fewest errors. Be creative and fun.
One company, upon the first month of implementation received an award from their customer with exemplary service and 99% accuracy.